There are some circumstances when so-called "slack fill" -- the space in a product's packaging that isn't filled with product -- seems reasonable. Chip bags, for example, aren't filled top-to-bottom with chips, but instead have a buffer of air that helps keep the chips from getting broken. In other cases, however, slack fill seems to make the packaging misleading to consumers. If the problem is significant enough, it could be a classic case of consumer deception.
You probably assume that banking is more or less private. Your account balance, how much you spend on lattes and how much you owe on credit cards are your own business. Yes, credit rating agencies can get some of that information, but you wouldn't think advertisers could.
If you were charged monthly fees by Wells Fargo for pet insurance, a legal services program or identity theft services, those fees may be refunded. The Consumer Financial Protection Bureau is investigating the scandal-ridden bank to determine if customers were deceived, confused by, or even aware of the products and how to use them.
In March of 2017, the Department of Homeland Security alerted Equifax to a critical software vulnerability in its online consumer dispute portal. Unfortunately, a combination of human error at Equifax and the company's ineffective scanning software apparently conspired to leave the unpatched hole open. That site was vulnerable to a data breach, and hackers managed to obtain personal financial details about nearly half the U.S. population.
Mick Mulvaney, interim director of the Consumer Financial Protection Bureau, has essentially dismantled an important part of the agency: its Consumer Advisory Board. The Board was set up to help the CFPB work with consumer groups in an effort to identify situations where consumers are being treated unfairly by banks and lenders.
Think you're getting a great deal on that used car? The National Insurance Crime Bureau (NICB) has issued a fraud warning on vehicles that were uninsured during Hurricanes Harvey, Maria and Irma.
A federal judge recently ruled that the Dr. Pepper Snapple Group, Inc., and Dr. Pepper/Seven Up, Inc., must face a potential class-action lawsuit. The claim? The company owns Canada Dry, who allegedly misled consumers by stating that its ginger ale is made from real ginger. The plaintiffs are suing for false advertising, misrepresentation, fraud, breach of warranty and unjust enrichment.
In the first penalty issued under the Trump administration, the Consumer Financial Protection Bureau is seeking a record penalty against Wells Fargo & Co. The fine, which could exceed hundreds of millions of dollars, is in regard to abuses in Wells Fargo's auto insurance and mortgage lending areas.
We've all seen the tags and stickers manufacturers put on products that say, "void if removed." Or, the warning may indicate that the warranty is no good if you try to repair the product yourself, or if you use parts from another manufacturer. Warranties can be limited in many ways, but those limitations are illegal -- and now the Federal Trade Commission is stepping in.
It's a great feeling when your car is under warranty. A warranty is a manufacturer's promise to stand behind its product -- or as much of it is covered by the warranty. Vehicle warranties are often limited to the power train or limited in other ways.